I have just seen this on MSE News. I was due to go to Devon 22/06. I felt I had no choice to rebook next year or lose all my money. I have log into my account. But when I click on cancel it says I will lose all my money probably because its a new booking!!! The article say's Sykes will contact us. We will see!!! I have sent an email. Part of MSE message below Sykes Cottages reverses coronavirus refund policy after watchdog investigation. Who is eligible for a full refund from Sykes Cottages? Sykes Cottages has committed to offering a full cash refund to customers whose bookings were due to start during the initial lockdown period, when Government restrictions would have stopped the holiday from going ahead. How can I get a refund for a Sykes Cottages booking? If you think you're eligible for a cash refund, you can log in to your Sykes Cottages account to request one. Sykes has also committed to contacting all affected customers by 31 July 2020 to offer them a refund directly (though if you'd already been offered the option of a refund, it won't need to contact you again). You should either get an email or a phone call, though it may also write to you if it can't contact you by email or phone. If you choose to get a refund, you'll be offered the choice between a full cash refund (including commission and fees) OR a cash refund of the cost of your holiday excluding commission and fees plus a credit to the value of these costs uplifted by 10%, which can be used to book a future Sykes holiday within 24 months of receiving the credit. Once you've requested or accepted a cash refund, this should be paid to your original payment method within 30 days. This applies to bookings starting from 23 March 2020, to Friday 3 July if the customer and/or accommodation is based in England, Sunday 12 July for Wales, Thursday 2 July for Scotland or Friday 26 June for Northern Ireland.