We have been trying since March when we had to cancel our booking because of Covid-19, to speak to someone from Sykes about a refund if credit noteto no avail - we are cut off after the recorded message about the virus is finished - tried a range of contact numbers over the months. We have emailed repeatedly only to be advised to log into our account to request a refund - there is no option to do so in our account and we have pointed this out. We understand the demand on the company due to the current situation but a 4 month wait to speak with someone is extremely bad customer service. Pity as we've always been very pleased with our bookings before. The only option now is to progress a complaint externally.