I really can’t say I have had any problem with Sykes . My holiday got cancelled due to Covid but I was able to transfer dates at no extra cost without any problems. They were so good . This is my experience. The cottage I normally get is straight with reviews ( seaspray Eyemouth) it’s a great holiday home with everything you need and great back garden and close to beach and all shops/ restaurants and pubs . I have been in this cottage now for five years , so it really has great appeal and booking through Sykes has always been straight forward. Thumbs up from myself and family. Great owner , great company.