Beware when accepting a refund from Sykes Cottages - received an email from them last week offering two options. Option 2 offers ◦A full cash refund (including any commission and fees associated with your booking). ◦Should you select this option we will aim to credit your original payment method (ie. debit / credit card) with the full value of your holiday within 30 days of you submitting your request through your online account. However when you go to your online account Option 2 is quite different i.e. If you have not received a partial/full refund directly from the owner or another source (eg. insurance): We will provide a cash refund to your original payment method (ie. debit / credit card) for the full cost of your holiday excluding the commission we were paid by the property owner for facilitating your booking and excluding the value of the fees you paid to us. We will aim to process this within 30 days of receiving your request. You will receive an ex-gratia credit for the remaining balance. Please select one of the two options below to tell us what you would like to do with this.