AWFUL SERVICE - WOULD NOT RECOMMEND I am absolutely APPALLED by the service provided by Sykes and I would not recommend anyone to use them. The double booked a property, took our payment and sent a confirmation Email, if it wasn't for us reconfirming just days before the stay, we would have turned up and wouldn't have had anywhere to stay. We had family travelling from all over the UK, with travel booked. They refunded us 2 days before our booking, which has left us unable to find alternate accommodation. They had us on hold for over 3 hours in total and were unempathetic at the situation that they had caused. They have offered no resolution and believe that we should be happy that they informed us (Even though we chased this and caused them to see the double booking) and that we have received a full refund 2 days before we were due to travel. This has been an absolutely awful experience for my pregnant fiancee and I, in what is already a very stressful time.