Appalling customer service through lockdown. Wanted to reschedule holiday due to restrictions, we were coming a long way. Tried ringing countless times, no answer. Waiting for 30 mins at one point. With first email, got a very cold, standard response, as if they hadn't even taken time to read my email. Emailed another 2 or 3 times, each time they took ages to respond, until our holiday dates came and went (we didn't go). They eventually got back to us saying the owners wouldn't change our dates! We don't even have proof they actually asked the owners. Will never ever use them again and I recommend you don't either. Shoddy, unhelpful. God knows what their staff were doing during lockdown because they can't have been at home answering emails.