A truly dreadful company; we canceled a booking in March in plenty of time and made them aware of the financial hardship caused by the loss of my job. Irrespective of this they went ahead and debited almost £600 from my account soon after. This has caused enormous financial hardship and when we called them about this were told to book another cottage OVER. A YEAR FROM THAT DATE. or face a financial penalty. Since then we have sent multiple letters of complaint, all by recorded delivery to both their CEO and Customer Relations office, ALL HAVE BEEN IGNORED. This company are a disgrace and my complaint mirrors that of many thousands of other suffering customers, in which Sykes refused to refund them but were forced to do so. Avoid at all costs.