We were booked for 2 separate weeks through Sykes for end May/ beginning June. The time was approaching for us to pay the full balances and we didn't want to do that, so we cancelled online end March, when we couldn't get hold of them at all. They immediately took both full deposits which came to £280 each week, said thank you very much, you won't get any refund. We more or less wrote the money off, but it still annoyed me, so we wrote a letter to their COO in May, and we got an ex-gracia credit on our accounts to use within 2 years. At same time we submitted complaints to CMA. After CMA rulings that they must provide refunds, and many emails later from me, we finally got full refunds for all money paid this week. So please folks just keep at them. We have used them and their related firms more than once a year since 2005, but never ever again. Going to book through owners direct in future.