Extremely poor customer service. Booked a property in February (for next New Year) and was very surprised to get an email from the company in July informing me that a decision had been made to apply a £150 deposit to the booking. There was no mention of this in the original agreement and no mention in the email of how the deposit would be administered or how any disagreements would be arbitrated. Repeated requests by email from me have elicited no response from the company. A phone call from me, involving a 30 minute wait, was answered by an agent unable to answer any of my questions.