We have booked two years running with Sykes. The holidays were great and each time we booked for the following year as soon as we get home. Today we received an email offering £40 of our next booking if we booked within 21 days of returning, which we have. I waited for over an hour and 20 minutes to ask for the £40 to be deducted from my outstanding balance to be told that it could not be applied to my account as it is an existing booking! The girl I spoke to on the phone had pleaded with her manager to let her apply it but the manager refused. Disgusting customer service for a returning customer and unacceptable wait time on the phone. I have just rung to complain to be told there is no-one available to take my call and to leave my name and phone number and someone from finance will call me back! Let's see if they do! Very disappointed Sykes, you are quick enough to take our money for a new booking but seemingly your rewards system is a shambles!