This company have shown themselves to be money grabbing and extremely sly regarding refunds due to the pandemic. I was originally told that because my holiday was booked during lockdown, I would not receive a refund. My only option was to rebook a later date or lose my money. Which I did do but doing so cost me more money. Only to find out later on Watchdog that Sykes were offering a full refund. I complained and was told that because I’d rebooked , I couldn’t claim a refund , even though at the time I had no choice. This holiday has cost me more in the long run, a fact being I wasn’t at fault.There is no way I would recommend them to anybody after the way they treat there customers