Went through the booking process where I was promised a pet free cottage only to discover that assistance dogs are not classed as pets. I made the booking ,not reading T and Cs where it said there could be no guarantee that a dog had not been in the property. I have an allergy whether it is a pet or an assistance dog. It was not made clear during the advertising process that pets were not allowed but assistance dogs were. I have suggested that Sykes do this, a simple enough statement no pets but assistance dogs allowed. But to say assistance dogs are allowed in all properties in the advertising process is only fair to both people who need such animals and to people with animal allergies. I feel I have been discriminated against and lost money, through no fault of my own. Your seemed reluctant to take this on board. Can you say why?