If it were possible to give zero stars.... Dealing with this company has been really challenging, it feels like having a second job......one that you really really hate. Whilst acknowledging that the current law in Wales is in place until the 26th September unless changed, and that the law clearly states that lets can only go ahead if they are for single or extended households, they are refusing engage with very reasonable queries related to the responsibilities of the owner in terms of health and safety and the validity of insurance. The responses from the customer relations teams contradict the public statements from their CEO, who claims that the company is following government guidance. I have several emails where we have been told that the multi household issue is ‘just guidance’ and it’s up to us to make a decision, it took many communications for them to concede that in Wales this is in fact law. If it was possible to give no stars then that would have been my preference.