I booked a much needed holiday for August and two months prior to the date asked for some simple confirmation of cleaning standards prior to our week. Please be aware that there are now guidelines for agents and owners on how to help protect hirers during these time’s. With members of our party in the higher risk groups it felt like a reasonable request especially as I made it clear I was not asking for guarantees. Not only did they refuse but they did so in writing showing a total disregard for the well-being of its customers, Now lost my deposit, am navigating their complaints procedure which should take days but we are now into weeks and still awaiting any satisfactory response. Clearly from reading other feedback I am not the first or likely to be the last who is horrified at this companies total disregard for the customer and their health and well-being. Am not writing to my MP, Trading Standards and Health and Safety Executive and would encourage others to do likewise.