Appalling customer service. They never ring you back (if you can even actually get through) and they never answer emails. Never book with Sykes. They are a shambolic organisation. Through my online portal, I found out myself, that my booking for September 2020 had been cancelled. Their system error, and the cottage has now been booked to someone else. Still 2 weeks after me raising this with Sykes they've still not sorted anything out. I had this booked first and they will not honour my booking. Still an on going battle and only 2 weeks to go before my holiday with no accomodation.