Booked a holiday cottage in Ireland (from NZ) for April 2020. Due to Covid in March, had to see what my options were. Called Sykes, wasn't offered a refund (policy - no refunds) I could move the dates. Moved to September, Covid still rampant, travelers from NZ not allowed into Ireland without a 2 week isolation. Also, Sykes were now offering refunds for holidays that couldn't be taken in April. Requested a refund, no refund, as I had moved my holiday. Meanwhile Sykes requested further funds for a cottage I couldn't access. When I didn't pay further funds by due date, holiday was cancelled by Sykes. Asked for a refund, was told I had cancelled my holiday therefore no refund. Wouldn't touch them with an extremely long barge pole!