The worst company I have ever dealt with. I booked a holiday cottage to coincide with my trip to the UK from Australia (booked before Covid became a 'Thing'). My flights to the UK have been cancelled so I cannot travel to the UK. I tried to cancel the booking without any financial loss as it is not my fault at all that the holiday cannot go ahead. The company (when I finally got through to someone....at least 15 telephone calls, of which I was on hold for at least 40mins each time and more emails with replies that someone would contact me) reported that although I cannot fly from Australia, the area of the UK that I had booked was not a restricted area. HOW HILARIOUS!!!! I am restricted by not being able to leave Australia you wombats!!!! SYKES do not care whatsoever and are just reaping the money out of individuals who through no fault of their own cannot travel! I have to pay nearly $1000 to not go on a holiday that I had no plans to cancel at all!!