I'd give it zero stars if I could! We will never use Sykes or anything associated with them ever again. Awful company. Don't answer phone, emails or anything. They can send emails saying that we owed some money but not reply to us. We cancelled our holiday as you couldn't travel with 3 households anyway, a family member had to shield as had cancer. They were insisting that we owed money for cancelling and even threatened legal action! In the end after causing stress to my family they said if you have proof we will waive the fee! So they got sent relevant letters from NHS, Government and the Council saying exactly what we'd been saying to them for weeks. Global Pandemic and they act like this! Horrible company. Shame because cottage owners will miss out because of this. This isn't just a one off, I'd rent your property out privately if I were you!