I made a booking with Sykes cottages in February to go to Geltsdale east wing 24th-27th December 2020 for 7 people with the latest government guidance of 6 people being allowed to travel I went on to the Sykes website and there was a statement on there to say ALL customers are entitled to refunds or to change there date but they are prioritising refunds for people travelling September & October first So I called Sykes and was told by someone who claimed to be a manager names alister that although the agreed it does sounds like that it actually means only September & October can have refunds or change the date at the moment so when I said we’ll isn’t that false advertising he informed me as I was the only person to complain it would not be changed (ironically the next day they changed the online statement I have screenshots to prove the change) I informed alistar that the full balance of £892 was due to come out on the 11th November and I wasn’t willing to pay this if I could not go and his answer was o don’t worry you will know either way by then. Then today I called Sykes cottages again the first time on hold for 30 minutes for some to answer and then put the phone down then 2nd time I spoke to a foreign lady names geo she said that my booking was showing as only 6 people so I’d be fine which is incorrect as I booked and paid for 7 so now seriously worried! She the went on to tell me they cannot confirm I will be told by the 11th November if My booking will be going ahead or not so she said alistar Miss informed me and that he isn’t intact a manager he’s just a member or the senior so when I asked to speak to a manager to report being lied to numerous times she’s wouldn’t let me speak to a manager no matter how many times I pleaded. Im so worried as now I either cancel and pay £300 to cancel or pay £900 for a holiday I may not be able to go on! I’m at my whits end with this I don’t know what I can do as this is a Christmas booking I don’t know what to do as we could be left with nowhere to go and £900 out of pocket