The most shocking fraudulent company ever. We re arranged a holiday due to covid to try and do them a favour and in return we were charged an extra £205. When I requested a cancellation I was told I would lose everything. No apology, never answer their phone. When I asked to be put through to a manager was told that was not possible. When I asked to go through the independent complaints process was informed their company didn’t have one and didn’t have to be accountable to anyone as they are a private company l. In the end was forced to pay £205 which in my view is extortion, and customer agent even refused to take payment and hung up informing me I could just “pay on the app” By the way this is the app where the customer live chat function is disabled and no one answers email. I had to wait 30 Minutes on hold for the pleasure of being cut off!! USE AT YOUR OWN RISK