The most fraudulent company ever. Rebooked a holiday due to covid to try and do them a favour and in return was charged an extra £205. When I refused to pay I was told I was going to lost everything (clearly this is fraud!! And possibly borderline extortion!) had to wait 30 minutes on hold for the pleasure of this conversation. When I requested to be put through to a manager I was refused. I then asked to go through the independent complaints process I was told they didn’t have one and the company didn’t have to be accountable because it was a private company. Then I was hung up on. Clearly they provide no relevant customer service training. DO NOT USE!!