If I could give them zero stars I would. They would not refund their portion of the charge after the rental was cancelled by them (not me). So, I disputed the charge with my bank charge card and won. Shortly after I received a partial credit from Sykes so my bank recharged the amount they credited. Sykes continues to allege that I owe them this money even after I sent them proof of payment. They are threatening to take legal action if I do not pay. They are either incompetent or crooks. Needless to say I will never use Sykes to schedule my holiday nor will my friends.