We have rented a property from Sykes on a few occasions but this year their customer service has been appalling. We booked an apartment in Wales from the 18th Sept but unfortunately family circumstances arose whereby we could not go. I tried phoning them many times to let them know that we would not be taking up occupancy of the apartment but in the end just hanging up as there was no response. I emailed on the 24th Sept and 26th Sept (when they asked us to vote for them at the upcoming holiday awards) JOKE - I am still waiting for a response to my emails. There was no contact number on the paperwork for us to get in touch with the owner of the apartment, so it seems we have waived goodbye to over £500.00. It also seems that Sykes are only interested in taking a hefty deposit and helping themselves to the final payment some 6/7 weeks beforehand (they may as well wear masks)