As with many other of your reviewers, we have experienced extreme problems contacting this firm and I am writing this review sitting in one of their cottages with no working oven, no heating and no hot water. The only contact number available to us is the main Sykes Cottages one and despite holding on for hours at a time we have been unable to make contact. Emails are answered automatically with a "no-reply" address to say basically that they will get round to answering emails when they can be bothered, which appears to be never! I don't feel that we could use this company again with any confidence. Terrible way to run a company and I suspect that they have just got too big to offer the services which they imply they provide. It would be interesting to know how owners of properties fare. Words fail me as to how they ever got voted Best Holiday Company.