Terrible communication. Where we were due to go in Scotland on 17th October for a week (near Edinburgh) went into additional tighter restrictions on 9th October. There was nothing on Sykes website to say what to do in the event of Covid restrictions after 15th October 2020 and now it has jumped to advice for holidays starting after 2nd December. I have written numerous emails to Sykes customer services and the CEO of Sykes cottages, but nothing back as yet apart from 1 voicemail telling me that as I wasn't travelling from a Covid restricted area, I would have to change my dates or take the holiday. I tried to change the dates for next October but the dates aren't available that I need as I work for a school and restricted to school holiday dates. I told Sykes this and requested a refund again, and nothing back from them. I have, however, received emails about key collection, instructions on how to leave the cottage when we go and a feedback form. We have never been disappointed with the cottages we have been to with Sykes, but I will not be recommending or using Sykes Cottages again.