No phone contact --complete lack of respect for the customer from urine extracting call center reps who appear to consider anyone querying "being took on" classifies the complainant as the equivalent of something you occasionally tread in --it was a terrific company to deal with as IAA prior to this crew of telephone avoiding plastic gangsters got the controlling "talk centre " control --vote with your feet is the answer because if you can have an argument --and you're in the right --they'll just cancel your account anyway --good company been turned into a complete waste of space by call centre Divs with an over inflated opinion of their own importance--sooner not spend any more money with them as its unmitigated urine extraction from start to finish with them