Problem after problem. Firstly, the only way you can communicate with this company is via web chat. It takes quite a while for them to answer each message and when you are trying to resolve a problem that they have created it is very frustrating. I purchased a bumper and drivers side headlight. The parts arrived and upon opening I discovered I had been sent a passengers headlight. I went through the long process of web chat being passed between departments and was eventually advised that an exchange would take place the following day (double clarified this). I took the day off work and no one came. Again, went through the long process of contacting via web chat to be told it was being collected that day and would be delivered the next day. In the mean time upon looking to fit the bumper I have realise that all of the mounting on the right hand side has been snapped off. When I purchased this bumper it was still on the salvage vehicle so this would have been noticed before it was sent out to me. Back through the long chat, unable to offer a replacement and unwilling to refund the additional delivery paid for this item leaving me out of pocket - shocking considered all the problems encountered so far. Taken another day off work, the replacement headlight arrived - it's broken! Cracked because its been sent poorly packaged. At this point I am ready to give up and would not recommend anyone using Synetiq for parts. Don't put yourself through the hassle, I would recommend you purchase what you need elsewhere.