I recently won a car auction from this platform, expecting a vehicle in "start and drive" condition as advertised. The auction site even displayed a picture of the car's dashboard with the engine running. Upon collecting the car, I encountered a frustrating issue – the vehicle wouldn't start. After attempting to jump-start it, I discovered that the smart key provided was incorrect. Even after replacing the fob battery and verifying the physical key ( it doesn't fit), it became evident that the car was handed over with the wrong key. A call to recovery confirmed this, leading to additional expenses and unnecessary hassle. When I reached out to customer service through the chat feature, Martyn insisted that the provided key was correct and hinted at the need for reprogramming. The response was unsatisfactory, especially considering the misleading nature of the listing. The site had showcased an image of the car in a running condition, leading me to believe it was indeed operational. Martyn acknowledged using the same key to start the vehicle for the listing picture but refused to take responsibility for the discrepancy. its is clear that key i am holding is not the right key as it doesn't open the physical key slit. and car was complaining it is the wrong smart key. Feeling deceived, I expressed my frustration, stating that I wouldn't have bid as much or at all if the accurate information had been provided. Martyn, however, maintained that there was nothing that could be done or compensated for their mistake. If the car does not start then they should mention it. now i paid more than what the car is work and I need to go through the hassle and expense to rectify it. This experience is unacceptable, akin to feeling cheated and taken advantage of. I've been a repeat customer, but this incident has left me deeply dissatisfied. I am now left with a car that requires more investment than anticipated, and the unwillingness to rectify the situation is disheartening. As a customer who has invested time and money into this platform, I expect better transparency and accountability. Unfortunately, my attempt to resolve this issue through customer service has proven futile. I am now seeking guidance on the complaint procedure to escalate this matter further. I am willing to take it up to the trading standard if needs be. In conclusion, my experience with this auction platform has been disappointing, marked by misleading information and a lack of willingness to address the issue. further there is no phone number to call if there is an issue.