Purchased a van. Went to collect on 21st Jan 24. I turned up and the van had been damaged further since Synetiq took the photos to advertise it. Once you've paid they will not refund your money. They will offer to relist the van for auction and charge you loads! You cannot ever speak to anyone, the only communication is through an on line messaging service. Van was advertised with FSH. It did not exist. They didn't even have the V5 document. Whilst waiting to collect the van, I watch them drive vehicles around on fork lifts like they were toys. They don't handle them nicely. Be aware! My van was drivable but has clearly been fork lifted and as a result has a damaged exhaust. They are cowboys. Don't waste your time or money. You'll never get what you pay for.