Without any prior notification, delivery was attempted at 19.12 on Friday evening (11.12.15) when there was nobody at home - no card was left. I discovered what was happening by using online tracking - which I have copied here: Monday 14/12/2015 08:04 Driver En Route Horndean Service Centre Monday 14/12/2015 06:54 Parcel is out for delivery today and should be delivered within the next 24 hours Horndean Service Centre Monday 14/12/2015 06:13 Parcel is currently at the depot to be sorted and once processed will be en route to the next stage of it's delivery journey Horndean Service Centre Sunday 13/12/2015 23:46 Parcel is currently at the depot to be sorted and once processed will be en route to the next stage of it's delivery journey Wednesbury Hub Friday 11/12/2015 19:49 Parcel has been loaded to the vehicle for delivery within the next 48 hours Waltham Cross Service Centre Friday 11/12/2015 19:12 Delivery of the parcel was attempted but was unsuccessful. Delivery will be reattempted within the next 24 hours Waltham Cross Service Centre You'll see that the parcel should be on route to us today; it's now 11.58 and I haven't received a notification - or a parcel!