Had to use 1 star to write this review, but I would have given it 0. Ordered an item on Sunday 10th July, which was shown as "In Stock". I then sent an email asking about delivery, as item had not been sent out on Monday to be told by Support Team on Tuesday at 8:48 - Support Posted On Today at 08:48 Hi Martin Your order is with our warehouse today so it should be with you on Thursday. I then asked if I would receive an email when dispatched, to then receive this reply - Support Posted On Today at 14:26 Hi Martin Yes, our system will automatically let you know when the order has been dispatched. So thought all ok would be here for my holiday next week. How wrong I was, later another email turned up - Hi Martin , We have refunded £66.48 back to you today, if you were not expecting this then it could for one of the following reasons: •We have sold out of an item so have partially refunded you, or •We are unable to fulfil your order and have had to cancel and refund you in full. We are sorry for any inconvenience caused, if you need to contact us about this please follow this link: Contact us Regards The Tackleuk Team. So to say I was disappointed is an under statement, so I sent another email to query this, and this was the response - Hello Please accept our apologies, this rod has been discontinued and our last one was damaged. You have not been charged for this. View/Respond to Ticket Regards The Tackleuk Team. (Notice they have not used my first name now - as they had done on the first emails) That's a corker, "you have not been charged for this" I should hope not after now leaving me to try to find a replacement in 3 days. First time I have used this company and will be the last !!!!!!!! I expect now to receive an reply from the owner blaming everybody but the company itself. Having now read some of the replies he has made. Now you can understand why people are not using local Tackle Dealers, and use better online companies like Amazon.