Order accepted only to receive an automated email stating it is on HOLD for 7 - 10 days due to product unavailability. It has now been two weeks with no further advice. They need a ticket to be opened for any queries. There is no reference number for the ticket or email giving details. It is not possible to add to an existing ticket as they demand the ref number that has not been provided so a new ticket needs to be raised. They do not respond to the tickets. They have no chat facility only a UK number that requires and expensive overseas call to contact. I still have no news on my order and have requested for it to be cancelled and my money returned. This is leading to a complaint to the credit card provider of possible inappropriate behavior. An altogether unfortunate experience that shall not be repeated.