I received my order confirmation on the 13th August 2019 and today is the 30th and it has not arrived. I rang them today and they said they had sent me an email on the 16th saying my order was out of stock and they had to order it in but had not arrived yet and would be another week. I could not find the 16th email from them. The order was for simple collapsible bucket for a sequence of pier fishing trips. Not the end of the world in my case but on reading other reviews it seems that TackleUK have an issue for when you do need them to meet your deadlines and their promises.