Very bad customer service that's likely just AI giving you minimal answers. Phone calls will not be returned, but you will get emails in the middle of the night. Tracking was provided almost 1 month after purchase, and I was then informed that I needed to recieve delivery the next day (I was out of town). This was after several requests for tracking, or even order confirmation, to be given. Part of the order was not included (truck cap arrived, but crossbars did not). A lot of assembly is required for this particular item, which I was unaware of the extent. I had to ask whether the crossbars were omitted or still shipping and finally recieved a reply 3 days later saying yes, they were not shipped. TB was certainly not going to inform me of this. This company is a drop shipper middleman - do your research and find the producer of the parts and save yourself the trouble.