I ordered a beautiful set of ear rings, can't call them a pair as each is different! I was initially alarmed when I saw that they had been packaged in a very flat looking, slightly padded envelope. The earrings themselves were wrapped only in a small - rather lovely - fabric bag. On pulling out the earrings I was devastated to discover that they were now completely flat! The post on each earring was bent completely over. A sad sight as the earrings themselves were just delightful. I would have loved wearing them. I must say that Tada and Toy were quick to respond to my complaint and I was able to return them. This was also rather a pain, an eighteen mile round trip to the nearest Collect point. I have yet to receive my refund but this was only days ago! My previous purchases have been well wrapped and arrived in perfect condition, so I would like to think that this was an aberration and due to high volumes because of the Sample sale. However, I was still very disappointed as I had planned to wear the earrings to an important family event.