Wish there were zero stars it has been the worst after service from the customer support team my sales agent has tried his best but could not assist me he has sent countless emails and none of the customer service team contacted me for months. They sold me a broken Samsung machine and have been sending technicians from Samsung who have not been listening to my complaints and have done empty loads and said that the machine works. But my complaint has been for going on 10 months that the machine does not wash properly after months of having to do 1 load of washing on either pre-wash and in most cases a double wash they say it is a maintenance problem and they will do a drum clean I have done 3 drum cleans but my question remains if I complained the 1st time when the machine was still brand new asking for a replacement and now it is a maintenance problem of a dirty drum they sold me a dirty machine. It took the customer service team from Tafelberg months to give me a call my sales agent has been trying his utmost to get a response from them and has been asking them to call me. The biggest mistake of my life tafelberg does not give after-purchase customer service please be very careful purchasing anything from them.