Hi Sofia,
Not a great experience unfortunately, mainly because of the price miss-communication caused during the process. The person that we’ve been in touch with over the venue hire has confirmed in 3 consecutive emails the total price being 2800gbp VAT exempt, to than send us a final invoice of 3400gbp VAR Mail exempt with no further clarifications. When calling to clarify, I have been told the final price would actually be 3400gbp and received no apology for the miss-communication. We had to reduce the overall time we were hiring the venue for given the sudden 600gbp price difference, given this shifted out of our budget.
Overall a bad experience from the beginning. The prices should be communicated much clearer online. The price of 300gbp per additional hour of hire actually applies per room as well. Maybe try and reword this on Friday he website to avoid misleading future clients.
Thanks,
Teodor
2 years ago
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