Here’s a revised version of your text for clarity and improved grammar: "We had a very disappointing experience with the venue. Their response times were slow, and there was a noticeable lack of concern for their clients' celebrations. When someone chooses to hold an event at a venue, it is a significant moment for them; however, for The Field, it seemed to hold no importance. They were inflexible in their efforts to meet the client's expectations. Ultimately, after experiencing such poor service and their unwillingness to assist, we made the difficult decision to forfeit our deposit and cancel the event at this location."