Im a regular customer of Talabat/Zomato I had a very bad service with *Talabat grocery* driver Ali mobile no 056***6234 - case number 188041905 who clearly had problem reading location went and delivered to landmark building and left grocery infront of wrong apartment/building door. When I called the driver to clarify we have not received the order and explaining him the location instead of delivering again to correct location he replied “I cannot and I don’t have time now, if I receive any order in that area again I will deliver to you.” such kind of driver with such attitude and the way of response shows talabat substantial services along with combination with poor chat operator (Junaid ) all along he responded “I have escalated your complaint” but when I asked him for complaint number he responded “there is no such thing has complaint number in their system“, thinking Im a women and he can fool me , I had to force him to give me my case number (Talabat management can go thru his chat conversation) and telephone conversation of Ali to understand how professional your staff are , in the end I asked for refund and when I receive refund email it stated “unable to reach you after several attempts and your order 741628972 is cancelled “ this shows how poor the service level is and how Talabat works.