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Anonymous
What i went through with talabat in the past 5 months - around 20 cases and none of them resolved👇 1. Sexual harassment from delivery men, who tried to enter my house - twice. 2. Sending spoiled products, and when i ask for exchange or refund, it is being refused or simply ignored - many times, like every second order has wrong or sp­oiled items. Customer support promises to fix it but in reality i end up keeping and throwing the spoiled items. 3. Packaging - they send me items for food & cleaning in the same bag. Cheese, eggs & fruits in plastic bag with Clorox or wash­ing gel or fish, then all the items smell or get spoiled bec­ause of broken or le­aking bottles. Aren't there quality control for such services? 4. They ignore all the complains, when i reach out, never compensate or exchan­ge the items. It's super hard to communicate with the customer su­pport because they are incapable of reso­lving, and they have to create case. I have reached few times to the management team for customer support and it even worse - either they just reject the idea of something going wrong or they promise to resolve it and then never get back. Last my order i have reached to them repeatedly because all my order was spoiled with Clorox on food, it was the same response - we are here to serve you and will fix this, never it was fixed. 5. When speaking on the phone with the management team of customer support, they act really weird, close the phone when hear me speak English and don't call back, once i begin to explain what happens they speak in the same time with me to express their ideas - interrupting disrespectfully or they act carelessly saying that it's their policy to take 10days to review the complain (about exchange of expired items! How is that?) 6. The items in some of restaurants have higher price in ta­labat - doubled. When i spoke of it to the lady from ma­nagement team, she refused that such thi­ng exists without even checking it, she refused to check it even 😳 and it was never changed, so i had to make order from the restaurant with double less pric­es than written on talabat. 7. Delays in delivery, wrong estimated time and so on - these are minor issues whi­ch happening daily. Many of these things are illegal, how such company is still existing? I feel super frustrated... Is there any other similar app that i could use instead of talabat for quick market delivery?
2 years ago
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Talabat has a 1.1 average rating from 127 reviews

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