My experience with Talabat has been nothing short of a nightmare. Their customer service is practically non-existent, making it nearly impossible to resolve any issues directly. Yesterday, I received a completely incorrect order that was inedible—the food smelled horrible and was far from fit for consumption. Despite paying the full amount and submitting clear photos of the problem, Talabat refused to issue a refund. Their response? A delayed, generic message on the app long after my complaint was submitted. By that time, it was late, and I had already thrown away the spoiled food. Today, they had the audacity to demand the physical invoice from the discarded bag, ignoring the digital receipt attached to the order. This is completely unreasonable and shows their lack of accountability. This is not an isolated incident. Recently, I’ve faced repeated mistakes with deliveries and the quality of food, yet Talabat seems unwilling to take responsibility. Their only solution? Empty apologies with zero action and the same auto generated response to every reply I send. As a long-time customer of both Talabat and Deliveroo, I have now decided to switch exclusively to Deliveroo, where I’ve consistently received excellent service and proper resolutions to any issues. Talabat has lost my trust entirely. If you value your time, money, and peace of mind, avoid them at all costs. Their disregard for customer care is utterly unacceptable, and they clearly prioritize profit over resolving customer grievances. Talabat, do better. Customers deserve respect and accountabilit, not just apologies !!