An absolute farce from day one. I switched to Talk Talk for broadband last December. They messed up the opening of my account and said I had to go through the process again - but I would need to use a different email address as the one I'd given them was now associated with their screw up on their system... I gave them a different email address and they spelled it incorrectly (the guy on the phone spelled it back to me using the phonetic alphabet and he got it right - but he must have typed it wrong!!). It wasn't just 1 letter wrong, it was a complete mess that wasn't even words... It took them 6 weeks to rectify that mistake, and I had to repeatedly contact them about it as I hadn't been emailed any of my set up documents as they'd been sent to the wrong email address! Talk Talk's live chat feature (I wanted everything to be in writing so they couldn't misspell anything again!) is painfully slow and in total I've now spent almost 5 hours talking to them! 5 HOURS!! One session alone was 2 hours 50 mins, so that should tell you how inefficient they are! The staff clearly don't speak fluent English as they make repeated mistakes (I don't care where someone is from, but you need to both be speaking the same language to communicate effectively!), so this adds to how much time you spend on the live chat. Now, on the My Account section of their website (your home page when you log in) there is no information at all. Just a blank page. When I go to the bills section there is no info there either, just a blank page. When I click on the "Latest Bills" link there is a bill from Dec and Jan, but not the latest one from 15th Feb.... When I received an email in Feb telling me my latest bill was ready to view (really? Where??) there was a random charge of £2.56 for "services in advance". The deal I agreed to was a 24 month contract with the first 3 months free, so I shouldn't be charged anything at this point! I honestly can't believe how much trouble it has been, switching my broadband provider. It's been a catalogue of errors right from the start, and the issues continue to this day. I now have to wait for one of their team to get back to me as nobody on the live chat could help me today. As for their actual internet service? It's dropped out twice already. Both times for several hours, which has been very inconvenient as I'm working from home and need a stable, reliable connection. I'm glad I moved away from Plusnet as they're the worst, but Talk Talk have made a terrible impression so far and have wasted literally hours of my time due to their incompetent staff and poor customer service. If you need to contact them I recommend live chat as at least you will have a written record of what is said. Terrible company to deal with.