I have been having have repeated issues with my broadband since moving homes in March. I've been on 4 hour-long calls with them to improve the issue as service has always been good in the past but after three months of no results, me being unable to get in touch with anyone that can help - all I have gotten have been generic customer support tech help which hasn't solved anything, the same suggestions from a list of "solutions" which have not changed anything. I even suggested upgrading my account to something that would work and asked to be put in touch with who I need to chat with to make that happened but nothing. Working from home is hard at the best of times but it has been rendered impossible by not only having horrible internet but the only times where they can help with my wifi issues are during my own working hours when they then need to run tests for long periods of time further impeding the work day. This has been a total disaster, I have gotten no discount or refunds, and have been told their rates are increasing with no ability to say that I want to leave as a result of this. It's captive with massive switching costs even as their SLAs are failing. This has been such a disappointing experience.