placed an order online for an item that website said had 9 of, just to make sure it wasn't taken. It said it would take about 2 hours which I found puzzling to begin with. I arrived about 1 45 minutes later and was told my item wasn't ready. I asked how an item that was already in their store according to the website could not be ready. They said there was a queue (to which they had no access) and items were only going to ready when the queue said so. I asked them how long and they said they couldn't give me an exact time. I said forget it I will just get one off the shelf. Went back to where they are kept and there were none on the shelf. Went back to pick up desk and asked for manager. Got this story about how it would be "unfair" for them to just go get the item for me when there were others in the queue. Mind you this was 7 PM on a tuesday night. I was the only one at the pick up desk. But according to the manager, rules are rules. Finally I got the email and another employee told me there was a bin in the back with my item and they would go get it for me. Most likely it had been there for a while and the picker just hadn't got to their computer to update. Clearly the manager at this place has either never heard of customer first policy or is openly contemptuous of it. THE LESSON IS CLEAR. DO NOT PLACE AN ORDER ONLINE FOR PICK UP UNLESS YOU HAVE A LOT OF TIME ON YOUR HANDS.