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Jazmine Johnson
As a frequent customer who contributes to the everyday flow of income at this establishment, I was very disappointed in this morning interaction with staff. I later learned the staff member name is janeen(possibly spelled wrong) and she is a manager here at the Sacramento Arden location. I tend to charge my vehicle in the parking lot of this location every morning and while doing so most days I go inside the location to shop. On this particular day I arrived at the door two minutes earlier from open time at the same time the manager was entering the building I tried to get her attention to ask what time the store opened. I approached her by saying “excuse me ma’am“ . She acknowledged my presence with a stare but completely ignored me n shut the door close. I was hoping she wasn’t just trying be rude so I knocked on the door which she also ignore. As I stood there waiting for the two minutes to pass I watched her through the window walk to the return section of store and proceed to have a conversation with an on duty staff member. It’s was unclear to me if she was on duty at this point herself because she was now standing behind the counter at the register. She did walk in with a purse and I don’t recall if she put it away at this moment but I do know at 8am when the doors opened up I walked straight to her counter where she was still standing having a non work related conversation with staff. She was totally aware of me approaching them as she provided me with excellent eye contact. I allowed them to finish their sentences before I again stated “excuse me ma’am“ and she replied with “Yes” in a sarcastic manner. I proceeded to say, “I felt it was very rude of you to shut the door n my face when I was trying to get your attention“ she replied “oh well I’m having hearing problems in both ears” I found this strange because the co worker she was talking with had a softer lower tone than me and the knock on the door. It seem she heard every word she said but states she couldn’t hear me. So I replied with ok I’ll take that but I know you seen me even if you couldn’t heat everything I said .. I know because you stare right as me while shutting the door.” she once again in a sarcastic tone said “OKay” i proceeded to explain to her how upsetting it was to be handling in such manner and gave her advice to be more approachable and receptive to helping ALL customers not just once’s who look like her. I explained to her in an upset but respectful tone that her actions makes me not want to be so respectful and that I’d be wrong if I wished bad on her or said some not so nice things Again she replied with an sarcastic “Okay” so I walked off before I acted out how I was truly feeling at that moment. I approached another staff and asked for a manager and thats when they told me she was the manager on duty but she has a boss as well named Chris and to reach out to him. While doing my shop for a phone charger and Harry Potter book collection (total was over 100 dollars by the way) I walked into a gentleman who had a tag that said Chris. I stop him on his tracks and asked if he was management. he did stop and listened to what I had to say.. but informed me that he and the company can not do anything about it as she was not on the clock to he knowledge. I told him I don’t think it should matter if employees are on the clock or not once’s they touch the premises wearing their uniform they represent target and should conduct themselves accordingly. I explained that although I stop to chat with him I would still be leaving reviews all over and still contacting corporate regarding this morning run in because I know verbal communication only goes so far! He replied with a simple okay. The only reason I’ll continue to shop here is for immediate needs only because it’s the closest to my home. Besides that I will start spending my money else where and I suggest others do the same!
9 months ago
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