I placed an order of one of their 'make-up bag deals' in Oct 2022. After waiting way beyond the expected delivery date with no news I contacted them to be told that my order was 'lost in transit', I would be refunded within 2 weeks and should place another order. I stated that I would not get the same deal again and it was not my fault the order went missing. They offered to pay me the difference between my first and second order and to cover express delivery so I would get the order by end of Nov (great, sure!). What a lie! I have not received my order nor have I received this partial refund. The customer service has been terrible; they simply tell you to wait X working days and 'you'll get an email', which you won't get. I have emailed, called and phoned to no avail. I have asked to raise a complaint and escalate and the advisors refuse to transfer you to anyone else. I will never buy from them again and advise that you don't either.