I am a member of staff working at The Jockey Club; I would strongly advise you not to make a booking with this company. Not only did the driver fail to show at St James' Palace in London (there is only one), but the driver ended up calling the passenger to tell him he was in St James' Road in Beckenham... I the company have today now accused my passenger of not showing up, trying to shift the blame onto us... INCREDIBLE!! This took place in September 2021; I am still in dispute (Dec 2021) with the company to a) get a refund for the second half of the journey that wasn't completed, and b) receive an invoice/receipt for the money charged to the credit card. Two very simple things, and I have given up communicating with their incompetent operators who simply fob you off, and you end up going round in circles. Unfortunately I will have to put in a bank charge dispute with the credit card company as I cannot see them refunding the money and their services are fraudulent and this is now theft. I only ended up using this company after searching on Google as Addison Lee couldn't do it, but please save yourself the hassle, and do not use this company. Shocking that companies are allowed to stay open serving members of the public and corporates in this way and get away with it.