Coach cancelled 24hrs before a wedding !!!!! I booked a coach through taxisroyaltunbridgewells.co.uk in order to transport 35 persons a 7 mile journey after a wedding. I paid for this there and then. I was surprised the next day to receive confirmation of payment received by Taxicode (this now transpires to be the company behind many an alternatively named website) what was worrying was that the booking was unconfirmed and they would confirm this 24hrs before the day of journey. I contacted taxicode and requested a refund and to cancel the booking. To my surprise taxicode stated that due to their cancellation policy I was only entitled to 10% refund, even though I booked this less than 24hrs before and the journey was not even confirmed. I called the company and emailed numerous times over the following 10 days , the customer service is appalling !!!! The agent refused to provide me with an email address or a valid postal address for the company ! They continued to lie and state that the coach company (coach4u - another company name used by taxicode) had accepted the booking and the coach would be at the venue at the time requested. I even called to confirm this 2 days before the wedding ! The customer service would not provide any details ie phone number of the coach company. The morning before the wedding I received an email from taxicode stating the booking was cancelled as the coach company could not fulfil the request ! This caused undue stress in the run up to the wedding. Please be aware of this company - everything about them was immoral. The customer service is appalling - I was provided an address in Holland ! Please use a local company with a good internet presence , I have learnt my lesson please don’t learn the hard way