A taxi was booked to bring and return my elderly Mother for Christmas. Having booked the 150 mile trip one week prior, on the day before the journey it was cancelled. Taxicode provided an option to rebook at an additional cost which was done. As the name of the re booked taxi company was provided I contacted them direct only to be told that they could not do the return journey and they informed me that Taxicode had been told. I then contacted Taxicode who confirmed that they were aware of the problem and that they would rebook it using, “one of their thousand operators” and would confirm that rebooking soon. I asked to cancel the booking but was told that if I did I would forfeit the fee which in this instance was circa £400. Having not heard from them for a few hours I contacted them once more to be told “do not worry a taxi will be definitely booked”. Again, having had no notice I called them once more to be told that the booking would be confirmed by 20.30hrs. With that time passed I tried to contact them only to be faced with an answering machine. At 07.00hrs the following day, THREE HOURS before the planned pick-up time, I received a email cancelling the booking, leaving me in a position of having no time to arrange alternative transport and leaving me extremely unhappy and my elderly Mother stranded. I guess the lesson is DON’T USE TAXICODE AS THEY ARE TOTALLY UNRELIABLE!!!! Pity there is not an option for NO STARS!!!!