Absolutely shocking. Booked the taxi and they take a week to get back to me when online it states 24 hours, but then take the money but cancel it 2 weeks before we needed the taxi. Re booked again, waiting for a confirmation but because they didn't confirm once again I cancelled the booking because it's unreliable so when I email for a refund ( and read the cancellation policy I am eligible for a refund ) they email back saying they can't refund me- although they would of cancelled it anyway because it's been longer than 24 hour confirmation and now stopped replying to emails. So unreliable don't bother.